Target Industries
- Retail chains.
- Fast Food Restaurants.
- Restaurant chains.
- Shopping malls Companies.
- Real Estate chains.
- Any Franchising chain.
Summary
Common Sense says: “A BRAND is not only a logo or a image, it’s the overall impression, the feeling associated…” “Your BRAND value is the DNA of your business.”
The most visible part of your BRAND is your Store Chain, that means your value is dispersed and in the hands of your employees. In today’s society, Social media it’s a reality and get’s everything online (the good spreads fast, but the worst spreads even faster!). Are you Ready for now-days speed and Customer expectations?
Do you Monitor, React or Prevent?
Market Characteristics and Challenges
- Geographical dispersion.
- Recurrent recruitment process.
- Young employees (first job or part-time effect).
- Training.
- Comply with Brand Guidelines.
- Comply with Headquarters procedures.
- Non-Conformities management.
- Instant Report.
- Simple, Quick, Uniform and Consistent Monitor Process.
- Routine procedures without increasing operation workload.
Current Situation
- Most of the Franchisee’s business already have a AUDIT Process but that usually involves Excel and eMail.
- In some cases paper pads are used to register data but no photo evidences to support finding or accurate decisions to be made.
- Young employees (first job or part-time effect).
- You can use “Mystery Shopping” services but don’t get an Instant Report.
- Evidences are collected but without the Store responsible signature confirmation.
- Non Conformities can be detected but without history reference or context.
- You can have a detail report but no immediate tasks created to follow up.
- You can share the AUDIT report by email but usually only at the end.
- The reports provide all the important data but it take too long to read and evaluate.
Our Proposals
- Pro-Inspector is an Enterprise digital tool for Inspections , Audits & Field Services.
- Paperless: Easier, Simpler & Quicker.
- Instant Report and Global Dashboard.
- Gather photo evidences and signatures.
- Audit History at your finger tips.
- End to End Workflow with automatic alerts.
- 360o AUDIT/Inspection information accessed via web Portal.
- 75% reduction in admin work & 30% increased Productivity.
Results & Customer Experience
After implementing Pro-Inspector as their operational tools to Audit their Stores, our customers were able to :
- Confirm the Health Regulations compliance in every store with strong evidences (metadata stamped with dates and GPS references: Photos, signatures).
- Increase(doubling) the Headquarters monthly visits by optimizing the time spend in each store with several dimension analysis: Marketing (compliance), HR (coaching).
- Implement a Reward Commissioning Process based on Store Audit Scoring.
- Have a better Non-Conformities control with tasks workflow to immediate actions.
- Maintain employees engagement by sharing results, stats and action/tasks status.