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SUMMARY

At a first glimpse, we might think that is a typing error, and that needs to be written “Car Insurance”.

No, there is no mistake.

If we use Pro-Inspector in Insurance and Car industries, we cover the initial stage of their operational process.

Both uses several forms, normally in pre-printed paper format, with all the associated time-consuming administrative tasks needed to handle the amount of data.

We want to make those operational processes digital.


MARKET CHARACTERISTICS AND CHALLENGES

  • Paper forms usage
  • Field data gathering
  • Signatures
  • Database records creation
  • Filed team is the first contact with complex processes
  • Comply with Company Guidelines and procedures
  • Constant upgrade on documentation
  • Instant Report on the spot
  • Complex reports with additional work to be made after data gathering




CURRENT SITUATION

  • They have all the procedures well defined but using paper to gather data from field.
  • In some case photo are taken but not immediately made available, with the need of administrative additional work.
  • Evidences are collected but without the responsible signature confirmation
  • Field data register but in two stages: after collecting data, it needs to be introduced in the Company system.
  • The reports provide all the important data but it takes too long to read and evaluate
  • Workers have years of experience but their knowledge is personal.





OUR PROPOSAL

  • Pro-Inspector is an Enterprise digital tool for Inspections, Audits & Field Services.
  • Paperless: Easier, Simpler & Quicker
  • Instant Report and Global Dashboard
  • Gather photo evidences and signatures
  • Audit History at your finger tips
  • End to End Workflow with automatic alerts
  • Integration API for easy share data with Customer existing software
  • 75% reduction in admin work & 30% increased Productivity

No more “but”!




RESULTS AND CUSTOMER EXPERIENCE

After implementing Pro-Inspector as their operational tools to field services, our customers were able to:

  • Show a more professional look by using mobile devices.
  • Decrease the waiting time of the customer when data gathering.
  • Register photo evidences immediately without the need to additional work.
  • Document all the customer interaction and give online KPI
  • Implement a Reward Commissioning Process based on performance scoring and direct customer satisfaction
  • Reduce the amount of error in data input and reduce the time spent in recurrent administrative tasks by integrating systems.
  • Maintain employee’s engagement by sharing results, stats and action/tasks status


Do you want to know what we can do for your company? Let's Talk